/* ============ LIBRO DE RECLAMACIONES ============ */

.reclamos-hero { padding: 48px 0 32px; background: linear-gradient(135deg,#f8faff,#eef2ff); border-bottom: 1px solid #e0e7ff; }
.reclamos-hero h1 { margin: 0 0 12px; color: #111827; font-size: 32px; font-weight: 800; letter-spacing: -1px; }
.reclamos-hero p { max-width: 720px; margin: 0 0 16px; color: #4b5563; font-size: 15px; line-height: 1.55; }
.reclamos-aviso { padding: 12px 16px; color: #92400e; border: 1px solid #fcd34d; border-radius: 8px; background: #fffbeb; font-size: 13px; line-height: 1.5; margin-bottom: 20px; }
.reclamos-provider-info { display: grid; grid-template-columns: repeat(2, 1fr); gap: 8px 24px; padding: 16px 20px; border: 1px solid #e5e7eb; border-radius: 10px; background: #fff; }
.reclamos-provider-info p { margin: 0; font-size: 13px; color: #374151; }
.reclamos-provider-info strong { color: #111827; }

/* Steps progress */
.reclamos-steps-progress { display: grid; grid-template-columns: repeat(4, 1fr); gap: 0; margin: 32px 0 24px; position: relative; }
.reclamos-steps-progress::before { content: ""; position: absolute; top: 18px; left: 12%; right: 12%; height: 2px; background: #e5e7eb; z-index: 0; pointer-events: none; }
.reclamos-step-indicator { display: flex; flex-direction: column; align-items: center; gap: 6px; text-align: center; font-size: 12px; color: #9ca3af; position: relative; z-index: 1; }
.reclamos-step-indicator span { display: grid; place-items: center; width: 36px; height: 36px; border-radius: 50%; border: 2px solid #e5e7eb; background: #fff; font-weight: 700; font-size: 14px; color: #9ca3af; transition: all .25s; }
.reclamos-step-indicator.active span { border-color: var(--brand); background: var(--brand); color: #fff; }
.reclamos-step-indicator.active { color: #111827; font-weight: 600; }
.reclamos-step-indicator.done span { border-color: #10b981; background: #10b981; color: #fff; }
.reclamos-step-indicator.done { color: #10b981; }

/* Form */
.reclamos-form { max-width: 820px; margin: 0 auto; padding-bottom: 60px; }
.reclamos-step { display: none; border: none; padding: 0; }
.reclamos-step.active { display: block; }
.reclamos-step h2 { margin: 0 0 20px; color: #111827; font-size: 22px; font-weight: 700; }
.reclamos-field { display: flex; flex-direction: column; gap: 6px; margin-bottom: 16px; }
.reclamos-field label { color: #374151; font-size: 13px; font-weight: 600; }
.reclamos-field input,
.reclamos-field select,
.reclamos-field textarea { padding: 10px 14px; border: 1px solid #d1d5db; border-radius: 8px; font-size: 14px; color: #111827; background: #fff; transition: border-color .15s; font-family: inherit; }
.reclamos-field input:focus,
.reclamos-field select:focus,
.reclamos-field textarea:focus { outline: none; border-color: var(--brand); box-shadow: 0 0 0 3px rgba(0,107,255,.1); }
.reclamos-field input:invalid:not(:placeholder-shown),
.reclamos-field select:invalid:not([value=""]) { border-color: #ef4444; }
.reclamos-row { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.reclamos-buttons { display: flex; gap: 12px; padding-top: 12px; }
.reclamos-btn { padding: 10px 20px; border: 0; border-radius: 8px; font-size: 14px; font-weight: 600; cursor: pointer; transition: background .2s, transform .1s; }
.reclamos-btn:hover { transform: translateY(-1px); }
.reclamos-next,
.reclamos-submit { color: #fff; background: linear-gradient(110deg, #006bff, #0d57e6 68%, #6a4dff); box-shadow: 0 4px 12px rgba(0,84,220,.2); }
.reclamos-next:hover,
.reclamos-submit:hover { background: linear-gradient(110deg, #0d57e6, #5f22d3); box-shadow: 0 6px 14px rgba(0,84,220,.28); }
.reclamos-prev { color: #374151; border: 1px solid #d1d5db; background: #fff; }
.reclamos-prev:hover { background: #f3f4f6; }
.reclamos-submit { width: 100%; justify-content: center; min-height: 44px; }
.reclamos-checkbox { display: flex; align-items: flex-start; gap: 10px; padding: 10px 0; font-size: 13px; color: #4b5563; cursor: pointer; }
.reclamos-checkbox input[type="checkbox"] { width: 18px; height: 18px; margin-top: 2px; accent-color: var(--brand); flex-shrink: 0; }
.reclamos-checkbox a { color: var(--brand); }

/* Success */
.reclamos-success { display: none; flex-direction: column; align-items: center; text-align: center; padding: 48px 24px 60px; }
.reclamos-success.show { display: flex; }
.reclamos-success-icon { display: grid; place-items: center; width: 80px; height: 80px; margin-bottom: 20px; border-radius: 50%; background: linear-gradient(135deg, #10b981, #059669); color: #fff; font-size: 40px; box-shadow: 0 6px 20px rgba(16,185,129,.3); }
.reclamos-success h2 { margin: 0 0 8px; color: #111827; font-size: 26px; }
.reclamos-success p { color: #6b7280; font-size: 14px; margin: 4px 0; }
.reclamos-correlativo { padding: 12px 24px; margin: 12px 0; color: #111827; border: 1px dashed #d1d5db; border-radius: 8px; background: #f9fafb; font-size: 18px; font-weight: 800; font-family: monospace; letter-spacing: 2px; }
.reclamos-new { margin-top: 16px; color: #374151; border: 1px solid #d1d5db; background: #fff; }
.reclamos-new:hover { background: #f3f4f6; }
.reclamos-footer-info { padding: 32px 0; border-top: 1px solid #e5e7eb; color: #4b5563; font-size: 13px; line-height: 1.6; }
.reclamos-footer-info h3 { margin: 0 0 8px; color: #111827; font-size: 16px; }
.reclamos-footer-info a { color: var(--brand); }

@media (max-width: 767px) {
  .reclamos-steps-progress { grid-template-columns: repeat(2, 1fr); gap: 12px; }
  .reclamos-steps-progress::before { display: none; }
  .reclamos-row { grid-template-columns: 1fr; }
  .reclamos-hero h1 { font-size: 24px; }
  .reclamos-provider-info { grid-template-columns: 1fr; }
}